Privacy Policy

Introduction

Saachi LLC ("Saachi," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our conversational feedback platform and related services.

Information We Collect

We collect information that you provide directly to us, including:

Contact Information: Name, email address, phone number
Organization Information: School, district, or organization name and your role
Survey Responses: Your feedback and responses to conversational surveys
Communication Data: Records of your communications with us

How We Use Your Information

We use the information we collect to:

Provide and operate our conversational feedback services
Send survey messages on behalf of partner organizations
Analyze and report aggregated insights to partner organizations
Improve our platform and develop new features
Communicate with you about our services
Comply with legal obligations

Important: SMS and Mobile Information

Your mobile phone number and SMS opt-in data will not be shared with third parties for marketing or promotional purposes. We use your phone number solely to deliver survey messages on behalf of organizations you are affiliated with.

Information Sharing

We may share your information in the following circumstances:

With Partner Organizations: Survey responses and insights are shared with the organization conducting the survey to help them improve their services. Individual responses may be anonymized or aggregated.
Service Providers: We work with third-party service providers who help us operate our platform (e.g., SMS delivery services, cloud hosting).
Legal Requirements: We may disclose information if required by law or in response to valid legal process.

We do not sell your personal information.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your Rights and Choices

You have the following rights regarding your information:

Opt-Out of SMS: Reply STOP to any message to stop receiving survey communications
Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information

To exercise these rights, contact us at hello@trysaachi.com.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Saachi LLC
Email: hello@trysaachi.com
Phone: 1-855-552-5292
Location: California